Shipping policy

 

SHIPPING POLICY

Shipping Policy

At Dukono, we are committed to delivering your orders safely, efficiently, and within the estimated delivery timeline.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Please read this policy carefully before placing an order.

Order Processing Time

All orders are processed after successful order confirmation.

Standard Processing Time:

  • Orders are usually processed within 1–3 business days

  • Orders placed on Sundays or public holidays may require additional processing time

Please note:

  • Processing time is separate from shipping time

  • During high-demand periods, processing may occasionally take longer than expected

We appreciate your patience and understanding in such situations.

Estimated Delivery Time

We aim to deliver products within the following estimated timelines:

Within India:

  • Estimated delivery time: 6–10 business days

International Orders:

  • Delivery timelines may vary depending on country, customs clearance, and courier availability

Please understand that delivery timelines are estimates and not guaranteed delivery dates.

Possible Delivery Delays

Sometimes deliveries may be delayed due to factors beyond our control, including:

  • Weather conditions

  • Courier partner delays

  • Public holidays

  • Natural disasters

  • Operational disruptions

  • High seasonal order volume

  • Remote or non-serviceable delivery locations

In such situations, we request customers to allow additional time for delivery.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

We may occasionally offer:

  • Free shipping promotions

  • Discounted shipping campaigns

  • Limited-time delivery offers

These offers may change without prior notice.

Order Tracking

Once your order is shipped:

  • A tracking number will be sent via email, SMS, or WhatsApp (if available)

  • Customers can track their shipment using the provided tracking details

Tracking updates may take some time to reflect after shipment dispatch.

Incorrect Or Incomplete Address

Customers are responsible for entering accurate shipping details during checkout.

Please ensure:

  • Correct full address

  • Valid mobile number

  • Accurate pin code

Dukono shall not be responsible for:

  • Delivery failures due to incorrect addresses

  • Delays caused by incomplete customer information

  • Additional shipping charges resulting from incorrect details

Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If:

  • The customer is unavailable

  • Calls are unanswered

  • Delivery is repeatedly refused

the package may be returned back to origin.

In such cases:

  • Re-shipping charges may apply

  • Refunds may be reduced to cover operational and shipping costs

We request customers to stay available during estimated delivery dates.

Cash On Delivery (COD) Orders

For COD orders:

  • Customers are expected to provide genuine delivery details

  • Repeated fake or intentionally refused COD orders may lead to future restrictions

To maintain smooth operations, we reserve the right to:

  • Limit COD availability for certain customers or locations

  • Verify orders before shipment

Non-Serviceable Areas

Certain remote or restricted locations may:

  • Have longer delivery timelines

  • Not support Cash On Delivery

  • Require additional delivery coordination

If delivery is unavailable in your location, our support team will contact you.

Lost, Delayed, Or Damaged Packages

If your package appears:

  • Lost in transit

  • Excessively delayed

  • Delivered in damaged condition

please contact us immediately with:

  • Order number

  • Photos/videos (if applicable)

  • Delivery details

We will coordinate with the courier partner to investigate and assist with resolution.

International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import charges imposed by their country

  • Delivery timelines may vary depending on customs clearance procedures

Dukono is not responsible for delays caused by customs authorities.

Policy Updates

Dukono reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Contact Us

For shipping-related questions or support, please contact us.

Customer Support Email

vikaskhantwal5911@gmail.com

Business Name

Dukono

We aim to respond to all customer queries within 24–48 business hours.