Terms of service
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TERMS OF SERVICE
Terms of Service
Welcome to Dukono.
These Terms of Service govern your access to and use of our website, products, services, and content. By visiting our website or placing an order with us, you agree to comply with these terms and conditions.
Please read these Terms carefully before using our website.
Acceptance Of Terms
By accessing or using this website, you confirm that:
- You are at least 18 years old or using the website under supervision of a parent or guardian
- You agree to comply with all applicable laws and regulations
- You accept these Terms of Service in full
If you do not agree with any part of these Terms, please do not use our website or services.
Website Usage Rules
Customers agree not to use this website for:
- Any unlawful or fraudulent activity
- Posting false, misleading, or harmful information
- Attempting to interfere with website security or functionality
- Copying or misusing website content without permission
- Abusing promotional offers, discounts, or refund systems
Any violation may result in suspension or permanent restriction from using our services.
Product Information & Accuracy
We make every effort to provide accurate product descriptions, images, specifications, and pricing.
However, customers should understand:
- Product colors may slightly vary due to screen settings or lighting
- Product packaging may occasionally differ from images shown
- Minor design changes from suppliers may occur without notice
- Availability of products may change at any time
We reserve the right to correct errors, inaccuracies, or omissions whenever necessary.
Pricing & Payments
All prices displayed on our website are listed in Indian Rupees (INR) unless stated otherwise.
We reserve the right to:
- Change product prices without prior notice
- Modify discounts or promotional offers
- Cancel orders affected by pricing or technical errors
Payments made through our website are processed through secure and trusted payment gateways.
We do not store customers’ debit card, credit card, or banking information on our servers.
Order Acceptance & Cancellation
Placing an order on our website does not guarantee automatic acceptance.
We reserve the right to:
- Cancel suspicious or high-risk orders
- Refuse service to any customer when necessary
- Limit product quantities per customer or order
- Cancel orders due to stock unavailability or verification issues
If an order is canceled after payment, the refund will be processed according to our Refund Policy.
Shipping & Delivery
We aim to process and deliver orders within estimated timelines mentioned on our website.
However, delivery times may occasionally be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Operational issues
- Remote delivery locations
Dukono shall not be held responsible for delays caused by third-party courier services or circumstances beyond our control.
Customers are responsible for providing accurate shipping information during checkout.
Returns, Refunds & Replacements
All return, refund, replacement, and cancellation requests are governed by our Refund & Return Policy.
Customers are advised to carefully review that policy before placing an order.
Intellectual Property Rights
All website content including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Design elements
is the property of Dukono and protected under applicable intellectual property laws.
Unauthorized copying, reproduction, or commercial use of any content is strictly prohibited.
Limitation Of Liability
Dukono shall not be held liable for:
- Indirect or incidental damages
- Losses caused by misuse of products
- Delivery delays from courier partners
- Temporary website interruptions
- Technical issues beyond our control
Customers use products and services at their own discretion and responsibility.
Third-Party Services & Links
Our website may contain links or integrations with third-party services including:
- Payment gateways
- Logistics providers
- Analytics tools
- Marketing platforms
We are not responsible for the content, policies, or practices of any third-party websites or services.
Customers are encouraged to review third-party policies separately.
Privacy & Customer Information
Customer privacy is important to us.
By using our website, customers agree to the collection and use of information as described in our Privacy Policy.
We take reasonable measures to protect customer information, but absolute online security cannot be guaranteed.
Account & Fraud Prevention
We reserve the right to:
- Suspend suspicious accounts
- Cancel fraudulent orders
- Block abusive users
- Restrict repeated fake COD orders
Customers providing false information may face permanent restrictions from future purchases.
Changes To Terms Of Service
Dukono reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.
Continued use of the website after changes indicates acceptance of the updated terms.
Customers are encouraged to review this page periodically.
Governing Law
These Terms of Service shall be governed and interpreted according to the laws of India.
Any disputes arising from website usage or purchases shall fall under the jurisdiction of Indian courts.
Contact Information
For questions regarding these Terms of Service, customers may contact us using the details below.
Customer Support Email
Business Name
Dukono
We aim to respond to customer inquiries within 24–48 business hours.